Although Lauren Rubinski cannot guarantee a delivery time, she provides the following general shipping guidelines:
Products will generally be delivered within fifteen (15) working days from receipt of the order and subject to stock availability. You will be informed of availability and deadlines by email.

We deliver free and secure worldwide, excluding PO Boxes.

A confirmation email with tracking information will be sent to you.

Contact our customer service in case of delay to set a new deadline. In the event of non-compliance, the order may be canceled for full refund.

If a problem arises due to the recipient (incorrect address, unclaimed package), the return will be your responsibility.

We are responsible until physical delivery of the products. Contact us if there is a problem during transportation.

The risk passes to you upon receipt of the products. By choosing a carrier not recommended by us, the risk transfers upon delivery to the carrier.

You have 14 days to initiate a return. Products must be returned in their original condition and packaging.

Votre bijou personnalisé ne peut être échangé, il a été réalisé à votre demande ou à celle de l’un de vos proches. Sa création a été faite sur-mesure et ne peut donc pas faire l’objet d’un échange.